Special requirements

If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.

Tipping

Tipping is not compulsory, but from experience we know that many passengers like to leave gratuities for the crew. At the end of the cruise you will find a tip box for the entire crew at the reception and the suggested amount is five Euros per guest per day. Of course, you are free to tip individual crew members at any time, should you wish.

Dress code

The dress code on board and ashore is comfortable and casual; we recommend that you bring sturdy footwear for excursions. For the restaurant we recommend smart casual dress. Please remember to bring warmer clothes for evenings out on deck.

Luggage

Where possible, we recommend non-rigid suitcases as these are easier to store within your cabin.

Pool

A heated pool can be found on the sun deck of the following ships: A-ROSA DONNA, FLORA, SILVA and STELLA.

Optional shore excursions

Optional excursions are available on all cruises. If the number of bookings needed to operate any excursion is not reached, the excursion may be cancelled.

Wi-Fi

Wi-Fi is provided free of charge in accordance with A-ROSA's conditions of use. You can request a login and password from reception. Internet reception is limited and will vary from location to location.

Whirlpool

A heated Whirlpool can be found on the following ships: A-ROSA AQUA, and VIVA.

Cabin facilities

In your cabin you will find a safe installed in the wardrobe, a hairdryer, bathrobes and slippers, insect screens and pool towels. The power supply in your cabin is 220 V/50 Hz. All sockets are European two-pin, meaning you will need to bring an adaptor.

Air-conditioning

All A-ROSA vessels are air-conditioned throughout, with individual climate control in each cabin.

Drinking water

The water on board potable and bottled water is provided in your cabin.

Foreign Office travel advice

Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.

Disabled guests and guests in need of assistance

All ships have stairs, are not equipped with lifts, and may not be suitable for passengers with restricted mobility. Wheelchairs cannot be used on board.

Itinerary changes

Unnavigable rivers

Water levels can fluctuate on Europe’s rivers which may result in low or high water conditions in specific destinations. Please be aware that the situation can evolve rapidly, and it is impossible to predict if a cruise will be affected more than a few days in advance. Rest assured water levels are monitored very closely and we will contact you immediately if we are advised that there is likely to be any impact to your upcoming cruise.

Disruption - Delays during your cruise

If progress along the river is disrupted, we will endeavour to keep your holiday going, however the Captain may need to alter the cruise itinerary. This could include remaining moored in the same place extra nights, postponing the departure to the next day or arranging excursions to the itinerary destinations or equivalent alternatives by coach. If this happens, the Cruise Manager will keep passengers informed.