Special requirements
If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.
Optional shore excursions
Optional excursions are available on all cruises. If the number of bookings needed to operate any excursion is not reached, the excursion may be cancelled.
Tipping
Tipping is not compulsory, but from experience we know that many passengers like to leave gratuities for the crew. At the end of the cruise you will find a tip box for the entire crew at the reception and the suggested amount is five Euros per guest per day. Of course, you are free to tip individual crew members at any time, should you wish.
Disabled guests and guests in need of assistance
All ships have stairs, are not equipped with lifts, and may not be suitable for passengers with restricted mobility. Wheelchairs cannot be used on board.
Dress code
The dress code on board and ashore is comfortable and casual; we recommend that you bring sturdy footwear for excursions. For the restaurant we recommend smart casual dress. Please remember to bring warmer clothes for evenings out on deck.
Wi-Fi
Wi-Fi is provided free of charge in accordance with A-ROSA's conditions of use. You can request a login and password from reception. Internet reception is limited and will vary from location to location.
Luggage
Where possible, we recommend non-rigid suitcases as these are easier to store within your cabin.
Pool
A heated pool can be found on the sun deck of the following ships: A-ROSA DONNA, FLORA, SILVA and STELLA.
Whirlpool
A heated Whirlpool can be found on the following ships: A-ROSA AQUA, and VIVA.
Cabin facilities
In your cabin you will find a safe installed in the wardrobe, a hairdryer, bathrobes and slippers, insect screens and pool towels. The power supply in your cabin is 220 V/50 Hz. All sockets are European two-pin, meaning you will need to bring an adapter.
Air-conditioning
All A-ROSA vessels are air-conditioned throughout, with individual climate control in each cabin.
Drinking water
The water on board is potable and bottled water is provided in your cabin.
Itinerary changes
On rare occasions, the Captain may need to alter the Cruise Itinerary. If this happens, the Cruise Manager will keep passengers informed.
Foreign Office travel advice
Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.
Travelling to Europe
Rules may have changed since you last travelled to European Union countries and Iceland, Liechtenstein, Norway and Switzerland. The following are useful guidelines which will help you prepare for your next adventure. Note that these new rules do NOT apply when travelling within the United Kingdom or to the Channel Islands, the Isle of Man or the Republic of Ireland. You do require government issued ID when travelling by air though.
Names - It is very important that all passenger names are exactly as per your passport although we do not require middle names.
Passport - Your passport must meet two requirements to travel to an EU country and to Switzerland, Norway, Iceland and Liechtenstein. It must be: Less than 10 years old on the day you return home (please check the "date of issue") and valid for at least 3 months after the day you return home (please check the "expiry date").
These rules do not apply to travel to Ireland where you can continue to use your passport as long as it’s valid for the length of your stay.
Visa - If you’re a tourist, you do not need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland. You’ll be able to stay for up to 90 days in any rolling 180-day period. Different rules will apply to Bulgaria, Croatia, Cyprus and Romania; if you visit these countries, visits to other EU countries will not count towards the 90-day total. Travel to Ireland will not change and stays there will not count towards the 90-day total.
European Travel Information & Authorisation System (ETIAS) - Commencing in 2023, all citizens of the United Kingdom will require a ETIAS electronic form completed prior to their arrival into the EU and Schengen member countries. The cost for this travel authorisation will be €7.00 per person with exceptions for under 18’s and over 70’s. The latest information and further details can be found at www.etias.com.
Border Control - At border control, you may need to show proof of your return journey - your travel documentation issued by us will be sufficient for this. You will also need to use separate lanes from EU, EEA and Swiss citizens if manual checks are required.
Healthcare Cover - You should always get appropriate travel insurance with healthcare cover before you go abroad which covers pre-existing conditions. You should understand the terms and conditions of your travel insurance and be happy with its cover for healthcare and travel disruption. Newmarket sell a comprehensive travel insurance policy. Ask our travel consultants for more information.
You should also apply for a UK Global Heath Insurance Card (GHIC) which lets you get urgent state healthcare in Europe at a reduced cost or sometimes for free. Note GHIC is only valid in EU countries and not in Iceland, Liechtenstein, Norway and Switzerland.
Terms and conditions
Save up to £800pp discount offer applies to new bookings only on selected A-ROSA river cruises booked between 1 February and 31 March 2023. The £800pp money off discount applies to 14-nights Splendours of the Majestic Danube river cruise departing on 21 May 2023 only, with select cruises valid for £300pp and £400pp off discounts. Exclusions apply. The offers do not apply to Douro Explorer and Danube Christmas Market cruises, holidays with late availability pricing and cannot be combined with any other concession. Prices shown when booking do not include the discount which will be applied to your booking once the promo code RIVER300, RIVER400 & RIVER800 has been entered and will be confirmed before purchase. The discount applies to your final holiday price (excluding holiday insurance) at the time of booking. The offers are subject to availability and may be withdrawn at any time.