Special requirements

If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.

Tipping

Tipping is not compulsory, but from experience we know that many passengers like to leave gratuities for the crew. At the end of the cruise you will find a tip box for the entire crew at the reception and the suggested amount is five Euros per guest per day. Of course, you are free to tip individual crew members at any time, should you wish.

Luggage

Where possible, we recommend non-rigid suitcases as these are easier to store within your cabin.

Itinerary changes

On rare occasions, the Captain may need to alter the Cruise Itinerary. If this happens, the Cruise Manager will keep passengers informed.

Optional shore excursions

Optional excursions are available on all cruises. If the number of bookings needed to operate any excursion is not reached, the excursion may be cancelled.

Dress code

The dress code on board and ashore is comfortable and casual; we recommend that you bring sturdy footwear for excursions. For the restaurant we recommend smart casual dress. Please remember to bring warmer clothes for evenings out on deck.

Wi-Fi

Wi-Fi is provided free of charge in accordance with A-ROSA's conditions of use. You can request a login and password from reception. Internet reception is limited and will vary from location to location.

Pool

A heated pool can be found on the sun deck of the following ships: A-ROSA DONNA, FLORA, SILVA and STELLA.

Whirlpool

A heated Whirlpool can be found on the following ships: A-ROSA AQUA, and VIVA.

Cabin facilities

In your cabin you will find a safe installed in the wardrobe, a hairdryer, bathrobes and slippers, insect screens and pool towels. The power supply in your cabin is 220 V/50 Hz. All sockets are European two-pin, meaning you will need to bring an adapter.

Air-conditioning

All A-ROSA vessels are air-conditioned throughout, with individual climate control in each cabin.

Drinking water

The water on board is potable and bottled water is provided in your cabin.

Foreign Office travel advice

Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.

Disabled guests and guests in need of assistance

All ships have stairs, are not equipped with lifts, and may not be suitable for passengers with restricted mobility. Wheelchairs cannot be used on board.

Travelling to Europe

Rules may have changed since you last travelled to European Union countries as well as Iceland, Liechtenstein, Norway and Switzerland. The following are useful guidelines which will help you prepare for your next adventure. You do require government issued passport to travel.

Names - It is very important that all passenger names are exactly as per your passport although we do not require middle names.

Passport - Your passport must meet two requirements to travel to an EU country and to Switzerland, Norway, Iceland and Liechtenstein. It must be: Less than 10 years old on the day you return home (please check the "date of issue") and valid for at least 3 months after the day you return home (please check the "expiry date").

Visa - You do not need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland. You’ll be able to stay for up to 90 days in any rolling 180-day period.

European Entry/Exit Scheme (EES) - EES is the new electronic entry/exit system for European countries which will replace the physical stamping of your passport. The expected date for its introduction is 10 November 2024. From this date, it means that when you go through passport control on arrival, you will need to produce your passport for checking as you do now, but also have your photograph taken and fingerprints scanned. The system will register your entry on arrival and your exit when departing. You will only need to do this on your first entry into Europe after the scheme starts.Please note: Irish passport holders or British Passport holders with an EU residency are currently excluded. For those travelling via Eurostar, there is a dual British and French/Belgian) border in operational at St Pancras International. Therefore the EES system will be in place at the station, you will not need to be checked again on arrival at the other side. For further information please visit the ABTA website here.European Travel Information & Authorisation System (ETIAS) - Due to commence in 2025, all citizens of the United Kingdom will require a ETIAS electronic form completed prior to their arrival into the EU and Schengen member countries. The cost for this travel authorisation will be €7.00 per person with exceptions for under 18’s and over 70’s. The latest information and further details can be found at www.etias.com.

Terms and conditions

Offers valid on new 2025-26 A-ROSA river cruise bookings made from 9:00am 10th April 2025 to 31st July 2025 inclusive, and cannot be retrospectively applied to bookings already confirmed. All offers are subject availability and may be withdrawn without notice at any time. Discount amounts are already included in advertised fares, these may vary on selected departures, are not combinable with any other offers and apply to full-paying passengers only. These offers do not apply to any other Newmarket Holidays products. Cruises are provided by A-ROSA river cruises. A-ROSA river cruises reserves the right to cancel, change or amend any cruise at short notice. Holidays booked with Newmarket Holidays are financially protected in accordance with ABTA, ATOL & ABTOT regulations. Newmarket Holidays Limited is a company registered in England and Wales. Registered number: 02238316.