Special requirements
If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.
Luggage
Where possible, we recommend non-rigid suitcases as these are easier to store within your cabin.
Itinerary changes
On rare occasions, the Captain may need to alter the Cruise Itinerary. If this happens, the Cruise Manager will keep passengers informed.
Optional shore excursions
Optional excursions are available on all cruises. If the number of bookings needed to operate any excursion is not reached, the excursion may be cancelled.
Dress code
The dress code on board and ashore is comfortable and casual; we recommend that you bring sturdy footwear for excursions. For the restaurant we recommend smart casual dress. Please remember to bring warmer clothes for evenings out on deck.
Wi-Fi
Wi-Fi is provided free of charge in accordance with A-ROSA's conditions of use. You can request a login and password from reception. Internet reception is limited and will vary from location to location.
Pool
A heated pool can be found on the sun deck of the following ships: A-ROSA DONNA, FLORA, SILVA and STELLA.
Whirlpool
A heated Whirlpool can be found on the following ships: A-ROSA AQUA, and VIVA.
Cabin facilities
In your cabin you will find a safe installed in the wardrobe, a hairdryer, bathrobes and slippers, insect screens and pool towels. The power supply in your cabin is 220 V/50 Hz. All sockets are European two-pin, meaning you will need to bring an adapter.
Air-conditioning
All A-ROSA vessels are air-conditioned throughout, with individual climate control in each cabin.
Drinking water
The water on board is potable and bottled water is provided in your cabin.
Tipping
Tipping is not compulsory, but from experience we know that many passengers like to leave gratuities for the crew. At the end of the cruise you will find a tip box for the entire crew at the reception and the suggested amount is five Euros per guest per day. Of course, you are free to tip individual crew members at any time, should you wish.
Disabled guests and guests in need of assistance
All ships have stairs, are not equipped with lifts, and may not be suitable for passengers with restricted mobility. Wheelchairs cannot be used on board.
Foreign Office travel advice
Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.
Terms and conditions
This 5% Discount and Free Gift offer applies to new bookings on air-inclusive and A-ROSA river cruise holidays (including tour-only and Eurostar packages) made between 2nd January and 17th February 2020 inclusive (only). Offer excludes all departures with late-availability pricing, the Lapland Santa Experience Day Trip and all Wimbledon packages. Prices shown when booking do not include the discount, which will be applied to your booking once the correct promo code (WINEFIVE or HAMPERFIVE) has been used and will be confirmed before purchase. The discount applies to your final holiday price (excluding holiday insurance) at the time of booking. Your chosen gift will be dispatched within 30 days of your holiday return date. If you cancel your holiday, your free gift and travel pillow will not be dispatched. One free gift plus one travel pillow per booking. No cash equivalent can be given. Newmarket Holidays reserves the right to supply a gift that is different to that shown for promotional purposes, but guarantees that the gift value will remain the same. Free gifts are not available on bookings with postal addresses in the Channel Islands. The Free Wine gift is available to over-18s only. Your Free Travel Pillow will be dispatched in March, before you travel. By choosing a free gift you are agreeing that you will provide a valid address and will allow us to send this, and any other necessary data, to the free-gift supplier for the sole purpose of fulfilling the order of the free gift. The gift supplier will not use this information for any other purpose. Newmarket Holidays will use this data in accordance with our Privacy Policy. Offers are subject to availability and may be withdrawn at any time. The terms and conditions in our Booking Conditions do not apply to any matters concerning the provision of the free gift.