Terms and Conditions for Just Go! Holidays

Trading as: Just Go! Holidays, National Holidays & Omega Breaks

BONDED COACH HOLIDAYS TRADING CHARTER AND TERMS & CONDITIONS

We want you to enjoy every minute of your holiday with us, and we’ll do our very best to try to ensure that it lives up to your expectations. We believe that our more than 25 years of tour operating experience, together with the reputation we have for quality and value should give you the confidence to book with us. To give you further peace of mind, we accept your booking on the basis of our Terms and Conditions, which set out the contractual obligations between us. Please spend some time reading them carefully, and please feel free to contact us should anything be unclear. Where we refer to “you”, “your” and “passenger(s)”, this means all persons named on the booking who will be travelling with us.

1. FINANCIAL PROTECTION: Your contract is with Just Go Holidays Ltd, 1st Floor, 111 High Street, Cheltenham GL50 1DW (“we”, “us”, “our”). When you book a holiday with us, which doesn’t include a flight, the money you pay us for the booking will be protected by Bonded Coach Holidays (BCH) and the Association of Bonded Travel Organisers Trust Limited (ABTOT); this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. Please see the BCH Consumer Guarantee at www.abtot.com/bch-abtot-members-directory. Our membership number is 7022. There is no financial protection if you purchase just transport or accommodation-only from us. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. Just Go Holidays Ltd will be fully responsible for the proper performance of the holiday and for providing assistance if you are in difficulty. Your key rights will be in the details of the package to be provided prior to booking.

2. BOOKING & PAYMENT: When a booking is made, the lead name on the booking confirms that he or she is aged 18 or over and has the authority to accept and does accept on behalf of all those travelling with us the terms of these booking conditions. You must pay a deposit at the time of booking or the full price if you book after the balance due date. After we receive your booking and appropriate payments, we will send you or your booking agent a confirmation invoice. This confirmation will include any special requests we have agreed. All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will come into existence between us when we issue the confirmation invoice to the lead name or your booking agent. You have a responsibility to check the confirmation carefully to ensure all information is correct.

Deposits per person and the balance due dates (the period before the departure date on which your full balance normally becomes due) are:

Holiday Type	Deposit	Balance Due
Omega London breaks and attractions Just Go Holidays SuperValue (including shows and events) Northern Lights Flights National Holidays Showtime and Events National Holidays Sporting Breaks	Full Payment	Full Payment

National Holidays UK Just Go Holidays UK National Holidays SuperValue and Themed (Family Fun)	£85	8 Weeks

Just Go Holidays and National Holidays Europe, Ireland, Channel Islands and IoM	£125.00	10 Weeks
Heritage & Historic Houses	£125.00	10 Weeks

Just Go Holidays & National Holidays Europe 14+ Days Just Go Holidays & National Holidays Flights	£300.00	10 Weeks

If you cannot make a payment by card at the time of booking, please speak to one of our Reservations Assistants to discuss other options. You can make payments against your balance anytime between making the booking and the balance due date. If the balance is not paid on time we reserve the right to treat your booking as cancelled by you and apply cancellation charges as set out in clause 3 below. For bookings made after the balance due date the full amount is due at the time of booking.

We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out.

3. HOLIDAY CANCELLATION BY YOU: If you want to cancel your booking, you can do so in writing by letter or email. If you cancel your booking, we will not refund any insurance premium or administration fees you may have paid, as these do not form part of your package holiday contract and you will have to pay cancellation charges based on the following scale, unless we are able to re-sell your holiday in which case we will give you a full refund.

For Omega London breaks and attractions, Just Go Holidays Supervalue (including shows and events), Northern Lights Flights, National Holidays Showtime and Events and National Holidays Sporting Breaks:

If you cancel after the booking confirmation is issued you will lose 100% of your holiday cost.

For National Holidays & Just Go Holidays UK mainland and National Holidays Supervalue and Themed (Family Fun):
More than 8 weeks prior to departure: We refund the cost of your holiday less your deposit, any insurance premium and any administration fees;

8 weeks or less prior to departure: You lose 100% of your holiday cost.

For National Holidays & Just Go Holidays Europe, Ireland, Channel Islands & Isle of Man holidays:
More than 10 weeks prior to departure: We refund the cost of your holiday less your deposit, any insurance premium and any administration fees;

10 weeks or less prior to departure: You lose 100% of your holiday cost.

For Just Go Holidays and National Holidays European holidays of 14 days or more and Just Go Holidays and National Holidays’ Flights:

More than 10 weeks prior to departure: We refund the cost of your holiday less your deposit, any insurance premium and any administration fees;

10 weeks or less prior to departure: You lose 100% of your holiday cost.

Upon cancellation you must return to us any tickets or vouchers you have received at your own expense.

You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Claims must be made directly to the insurance company concerned.

You may cancel your holiday without paying a cancellation fee before the start of the holiday in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and which significantly affect (a) the performance of the package; or (b) carriage of passengers to the destination.

In these booking conditions “unavoidable and extraordinary circumstances” means a situation beyond the control of the party who seeks to rely upon such a situation for the purpose of this holiday contract and the consequences of which could not have been avoided even if all reasonable measures had been taken.

4. HOLIDAY ALTERATION BY YOU: Should you wish to make changes to your booking or change it to another holiday please advise us as soon as possible. Whilst we cannot guarantee changes can be made to your booking, we will endeavour to meet requests if possible. A fee of £25 per booking will be charged to contribute towards administration costs; in addition we will pass on any costs we incur making the amendment for the following changes made prior to the balance due date: Change of Tour, Departure Date, Pick Up Point or Room Type.

You may also transfer your booking to somebody else but that person must satisfy all the conditions of the holiday and you must inform us by letter or email no less than 7 days before departure and a £25 fee will also apply. Other changes after the balance due date will incur cancellation charges. Please note that if you change your booking to another person, some aspects of it such as event or theatre tickets may not be transferable and you may have to pay another full fee for such tickets or they may no longer be available, if, for example the event has sold out.

5. ALTERATIONS AND CANCELLATIONS BY US: Occasionally, we may have to make changes and correct errors both before and after bookings have been confirmed. We may also have to cancel confirmed bookings. Whilst we endeavour to avoid changes and cancellations, we must reserve the right to make changes before departure or cancel your booking. Most changes are minor in nature and do not significantly alter the holiday you have booked and you agree that we can make those changes unilaterally. We will tell you if we have to make an insignificant change but we will not pay you compensation or offer alternative options. Examples of an insignificant change are a change of seat number, an itinerary/excursion change such as change of day, destination or transport method, a change of accommodation to a similar or better standard, removal or closure of a hotel facility, a change of pick up point to an alternative within 10 miles of your original one. Please note that tours involving a ferry crossing are liable to leave very early in the morning or even late the previous evening (excluding Isle of Wight tours).

Occasionally we may have to make a significant change to the main characteristics of the travel services that make up your package holiday. Examples of a significant change include but are not limited to: a change of outward departure point to one more than 10 miles from your original one, a change of destination unless it remains in a suitable location for our tour itinerary, a change of departure or return time by more than 12 hours, a change of accommodation to that of a lower category for the whole or the majority of your holiday. For significant changes and cancellations, if there is time to do so before departure, we will offer the following options:

(a) Accepting the changed arrangements.

(b) Transferring to an alternative holiday of a similar standard to that originally booked if we are able to offer you one. If this holiday is cheaper than the original one, we will refund the price difference.

(c) If you do not wish to accept the alternative holiday we offer, you may choose any other available holiday from us but if the holiday you choose is more expensive you must pay the additional price. If it is cheaper we will refund the price difference.

(d) Cancelling or accepting the cancellation in which case you will receive a full and prompt refund of all monies you have paid to us.

Where we are prevented from performing the contract because of unavoidable and extraordinary circumstances we will provide you with a full refund but will not be liable to pay any compensation.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirements of these Booking Conditions entitling us to cancel (such as paying on time).

In some cases holidays arranged by us may operate subject to there being a minimum number of persons required. In the event that minimum numbers have not been reached, we reserve the right to cancel your holiday and refund all monies paid. We promise not to cancel for this reason within 21 days of the scheduled departure date and we will not pay any compensation in this event.

If you are travelling on a tour where the primary reason for travel is a concert or event, we cannot accept responsibility for the non-appearance or the cancellation or curtailment of any event, artist, performer or performance; our responsibility is to provide you with a ticket for the concert or event. Should such a situation arise, your holiday arrangements will still proceed and we will not always be in a position to advise you of such an occurrence before you travel. Such occurrences will not constitute a significant change to your holiday arrangements, therefore holiday transfer or cancellation will not be permitted without paying our normal charges for doing so and we regret no refunds, compensation or expenses will be payable.

6. PRICING POLICY:

(a) All prices are quoted in pounds sterling. The prices apply at the time of publishing and may change before you make your booking. Save where stated otherwise, holiday prices are per person and are based on two people sharing the accommodation. Occasionally, an incorrect price may be shown, due to an error, we will endeavour to notify you at the time of booking if we are aware, or as soon as is reasonably possible. Many local towns and cities throughout Europe have introduced new tourist taxes which we will incorporate into our package prices unless specifically stated when you may have to pay these directly during your tour. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday.

(b) We reserve the right to increase the price of your holiday contract by way of a surcharge (i) if the price of carriage of passengers increases resulting from the cost of fuel or other power sources; or (ii) if the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports increases; or (iii) due to fluctuations in the currency exchange rates relevant to the package. We will always bear the first 2% of any such increase.

(c) If any surcharge is greater than 8% of the cost of your holiday excluding insurance premiums and any amendment charges, we will communicate the options to you either through email or letter, with a reminder if necessary. If you exercise the right to cancel, we must receive written notice within 20 days of the date of the surcharge invoice.

(d) The currency exchange rate used in holiday costings for holidays outside the UK is based on rates at 1st October 2022.

(e) Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure, on the web page concerned and noted on our holiday confirmation document.

7. SPECIAL REQUESTS: All special needs and requests must be advised to us at the time of booking. These cannot be guaranteed but will be noted on your holiday confirmation document. If you need assistance, or may not fully be able to enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday. Before booking your holiday, you should be sure that you and your party are physically capable of completing the itinerary. We will not always be able to tell you before you leave if we cannot meet your special requests and we cannot accept your booking on the proviso that the request is honoured.

8. ITINERARY CHANGES: It may be necessary, sometimes at short notice, to make changes to an itinerary due to weather, traffic and road conditions or rail network alterations. Regrettably coaches, trains or ships do occasionally break down or certain facilities on board a coach, train or ship may become faulty. Reasonable efforts will be made to rectify such issues as quickly as possible. In some instances it may be necessary to replace the vehicle which cannot be repaired. We cannot accept any responsibility for delays or changes to the itinerary caused by any form of breakdown.

9. TRAVEL DELAY: In the event of a delay on our coach tour of more than 6 hours to the advertised times on any of our holidays, we will do our best to provide meals and refreshments as appropriate.

10. HOLIDAY INSURANCE: It is a condition of booking a holiday with us that you take out a comprehensive travel insurance policy either through us or purchase an alternative policy that provides at least the same level of cover as provided by the policy that is available through us. We have arranged comprehensive cover with Towergate which is detailed in our brochure and on the website. If you choose not to opt for the travel insurance we offer and take out insurance that is for any reason inadequate and does not provide at least the same level of cover, we shall not be liable for any costs incurred by you as a result. Further, you agree to indemnify us in relation to any costs, expenses or other losses we incur or suffer as a result of your failure to purchase insurance in accordance with this clause.

If you purchase insurance through us you must be a resident of the United Kingdom, all premiums must be paid immediately as cover will not commence until they are paid. On UK holidays with a one day excursion to Europe, you will need to take out additional cover should you wish to join the excursion. You must read your policy carefully and take it with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your personal needs.

If you cancel your holiday, where you have purchased insurance through us and although such insurance does not form part of your package holiday contract, we will liaise with the insurance provider to consider an appropriate refund of any insurance premiums you have paid if you can show you are unable to use/reuse or transfer your policy, and agree that you will not be making any claim on the policy, in the event of cancellation or purchase of an alternative holiday.

11. COMPLAINTS PROCEDURE: It is imperative that if you are unhappy about any aspect of your holiday, you raise the matter IMMEDIATELY with the coach driver, tour manager (if applicable) or accommodation provider. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint, we cannot take steps to investigate and rectify it at the time. Our contact number for unresolved complaints is our office number on 01242 265742 (open Mon-Fri 9am – 530pm). We will take into account the date you first drew the problem to the attention of our driver, tour manager, supplier or ourselves when responding to any subsequent complaint and it may affect your rights under these Terms & Conditions. If you fail to follow this procedure we cannot accept responsibility, when we have been deprived of the opportunity to investigate and rectify the problem. If the matter cannot be resolved immediately, you must write to/email the Customer Contact Department via the on-line form on our website, quoting your booking reference and the details of your complaint so that we may commence an investigation. You must send your written complaint to us within 14 days of returning home. We will always try and resolve the matter fairly and amicably but should this not be possible then you may, if you wish, pursue the matter with BCH/ABTOT who have an Alternative Disputes Resolution scheme and full details are available from them at ABTOT 117 Houndsditch, London EC3A 7BT. This scheme does not apply to claims that arise mainly in respect of physical injury or illness or the consequences of any illness or injury. It can only be used if all reasonable avenues of resolution and compromise have failed.

12. OUR LIABILITY TO YOU We are responsible for the performance of the travel services included in your holiday contract. You must tell us without undue delay of any lack of conformity to the holiday contract that you perceive during the performance of a travel service. If any of the travel services are not performed in accordance with the package travel contract, you may be entitled to a price reduction or compensation or both.

You will not be entitled to compensation for damage you sustain as a result of any lack of conformity (including compensation for injury, illness, death, or other loss) where the lack of conformity is:

i. Attributable to you or a member(s) of your party; or

ii. Attributable to a third party unconnected with the provision of the travel services included in the package travel contract and is unforeseeable or unavoidable; or

iii. Is due to unavoidable and extraordinary circumstances.

In addition, we will not be liable to compensate you or provide a price reduction or refund where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday and/or where any problems you suffer did not result from any breach of our contract. Please note, we cannot accept responsibility for any private arrangements you make, which do not form part of our contract. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them in any excursion you purchase from us.

Please note the standards of the country in which your holiday takes place may be used as the basis for deciding whether the services in question have been properly provided. If the particular services which give rise to any claim or complaint comply with applicable local standards applicable, those services will be treated as having been properly performed. This will be the case even if the services did not comply with the standards in the UK, which would have applied had those services been provided in the UK.

We limit the amount we may have to pay you for any claims, which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will pay you for such non personal injury claims if we are found liable to you on any basis is three times the price of your individual holiday, i.e. not three times the price of a whole booking but three times the price of the affected person’s holiday. This maximum amount will only be payable where everything has gone wrong, all elements of the contract have not been delivered and you have not received any benefit from your holiday.

Our liability will also be limited in accordance with and/or in an identical manner to: (a) the contractual terms of the companies that provide the travel services that make up your package and these terms are incorporated into this booking; and (b) any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We shall have the benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any other applicable conventions. Copies of the travel service contractual terms or the international conventions can be requested from us.

This clause is intended to set out our obligations to you as a tour operator/organiser under the Package Travel and Linked Travel Arrangements Regulations 2018 (PTR 2018). Please note, we cannot make any payment to you or any member of your party if you are not entitled to one under these regulations.

You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about any claim or complaint you have. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

13. PASSENGERS WITH HEALTH CONSIDERATIONS: Please note, our holidays may not be suitable for people with certain disabilities, dietary requirements or medical conditions. If you have a disability, coaches and trains can be difficult to get on and off and some of our hotels do not offer ground/lower floor accommodation or lifts/easy access. You must tell us if any member of your party suffers from any disability or pre-existing medical condition which may affect their or other people’s holidays – you must provide full written details at the time you book the holiday including any specific requirements that person has. Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey, you should consult your GP if you or a family member has ever experienced this. We reserve the right to request a doctor’s certificate confirming fitness to travel. Additionally at the time you book the holiday you must provide written confirmation that all assistance the disabled person requires will be provided by you. In view of the nature of our holidays, we regret we must reserve the right to decline any bookings whenever we feel unable to accommodate the needs of any particular client or where, in our opinion, the medical condition or disability of the client concerned is likely to have a significant effect on other clients taking the same holiday. If any passenger requires personal assistance then a companion or carer who is able to look after you must travel with them. Drivers, tour managers or hotel staff are unable to provide such assistance. We further reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time of booking.

14. PASSENGER BEHAVIOUR: We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. Both we and our suppliers will not tolerate anti-social behaviour. If you are abusive, disruptive, make racist, sexist or homophobic comments or behave in a way that could cause damage or injury to others, especially through drunkenness, or affect others’ enjoyment of their holiday or cause damage to property, we have the right to terminate your contract with us and we will have no further obligation or liability to you. Should you contravene acceptable behaviour standards at any hotel they have the right to remove you from the building, in this situation you will have no recourse to us and alternative accommodation will be at your own cost. At this point you will also be removed from the tour and must make your own way home. We will not entertain any refund requests in these circumstances and you will be banned for life from travelling with us again. The driver or other authorised official is entitled to refuse boarding if, in their opinion, you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges, if the refusal is on your return journey, we have the right to terminate our contract with you. Any charges levied for any damage caused to suppliers’ property will be your responsibility.

15. BROCHURE ACCURACY: Although Just Go Holidays Ltd make every effort to ensure the accuracy of their brochures and website information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details when you receive your confirmation invoice.

16. OTHER TERMS: On our holidays you are subject to the following requirements:

(a) You may not bring a pet or animal on one of our holidays with the exception of a registered assistance dog for which we would require official written evidence of the dog’s status. You may find dogs present in some hotels in our programme which are dog friendly.

(b) Please show consideration by ensuring any audio device does not disturb other passengers.

(c) You are responsible for ensuring that you are at the correct departure point at the correct time and with correct documents. We cannot be liable for any loss or expense suffered by clients because of their late arrival at any departure point.

(d) All our holidays are sold on the basis that you are a British Citizen and UK passport holder and your passport is machine readable and valid for at least 6 months after the return date of travel. If you are not a UK passport holder, it is your responsibility to seek travel and visa advice from your appropriate embassy. For full details on passport requirements please contact “The Identity & Passport Service” on 0300 222 0000 or www.direct.gov.uk.

(e) In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists. These regulations are subject to change and our customers are responsible for complying with entry and current health requirements. If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling. You are also advised to refer to the Department for Health leaflet “Health Advice for Travellers” and check the latest travel advice including safety, security, entry requirements and travel warnings at www.gov.uk/foreign-travel-advice.

(f) Although our vehicles have large luggage compartments, we have to adhere to regulations concerning the overall weight of fully laden vehicles. We would, therefore, ask you to restrict your luggage to one medium sized suitcase weighing no more than eighteen kilograms (forty pounds). We cannot accept responsibility at any time for hand luggage.

(g) As with all personal items, it is your responsibility to ensure your suitcase is on board the coach. Please make sure you see the driver place your luggage into the coach. We cannot accept responsibility for misplaced or damaged luggage unless through our proven negligence.

(h) It is essential that your luggage has a label affixed to it stating your name.

(i) We cannot carry any additional luggage items with the exception of collapsible walking aids. However, due to weight and space restrictions we can only accommodate a maximum of 2 walking aids on the coach; either collapsible wheelchairs or collapsible walking frames or one of each, the maximum weight of any aid must not exceed 15kg. You must reserve a space at the time of booking and this will be confirmed on our correspondence to you. We reserve the right not to carry any walking aids that are not pre-booked. We regret we cannot accept mobility scooters or motorised wheelchairs.

Please ensure that you follow instructions given to you by our driver or tour manager during the holiday with regard to luggage and personal effects; failure to so and any courier costs therefore incurred will be your responsibility.

(j) On certain tours your journey may commence late in the evening of the previous day.

(k) Smoking, including electronic cigarettes and the consumption of alcohol is not allowed on coaches operating our holidays. If you ignore this rule and thereby cause inconvenience, distress or disappointment to other passengers, you may be asked to leave.

(l) Where the information contained in our brochure is changed or additional information given, due to information supplied by a passenger, for any reason, the passenger must ensure that the information which they provide us is confirmed to them in writing. No responsibility will be accepted for any loss, damage or disappointment if this procedure has not been followed.

(m) Some excursions are included in the price and refunds cannot be made for passengers unable to participate in these excursions for whatever reason.

(n) Admission fees to buildings, grounds, etc., guided tours and use of leisure facilities are not always included in the price of the holiday.

(o) Journeys on heritage railways cannot be guaranteed to operate under steam regardless of how we describe or depict them.

(p) Please note that drivers are not insured to assist you with your luggage and therefore any assistance given to you by your driver is at your own risk.

(q) Some hotel facilities and entertainment may be withdrawn for routine maintenance or subject to seasonal availability and provision of the facilities cannot be guaranteed.

(r) For our National Holidays’ products and some other selected tours we welcome children on board. A small reduction on the advertised adult price is normally available to children aged 2-12 years inclusive when travelling with at least one adult. Infants under 2 years may travel free of charge and will be allocated a seat on the coach, we recommend you bring a compliant child car seat and it will be your responsibility to secure this using the coach seat belt provided. The number of infants allowed on each coach will be limited. Cots should be requested if required in hotel rooms.

We do not consider non family related Just Go! & Omega products suitable for children under five years of age. Unfortunately, due to our keen prices, we are unable to offer any child discounts. Any passengers under the age of 18 must be accompanied by an adult.

(s) On our holidays any tour commentaries will be provided orally in English.

17. PRIVACY POLICY: We comply with the GDPR 2018 and the Data Protection Act 2018. When you interact with us and make a booking we will collect your personal data. Our Privacy Policy explains in detail the types of personal data we may collect about you and will also explain how we will store, use and keep it safe. Just Go Holidays Ltd are committed to protecting your privacy and we therefore ask that you read the policy so that you are fully informed about how we will use your data. A copy is available at www.justgoholidays.com/about-us/privacy-policy or www.omegabreaks.com/about-us/privacy-policy or www.nationalholidays.com/privacy or we are happy to post a copy to you upon request. Should you have any queries or concerns at any time, please contact our Data Protection Officer at dpo@justgoholidays.com or dpo@omegabreaks.com or dpo@nationalholidays.com or write to The Data Protection Officer, Just Go Holidays Ltd, 1st Floor, 111 High Street, Cheltenham, GL50 1DW.

18. EMERGENCY CONTACT: The emergency contact details for Just Go Holidays is 0333 321 9939, for National Holidays 0333 234 2499 and for Omega Breaks 0330 013 0098.

Just Go! Holidays, National Holidays and Omega Breaks are trading names of Just Go Holidays Limited, registered office: 1st Floor, 111 High Street, Cheltenham, GL50 1DW.

Publication Date: December 2022

For the latest applicable terms and conditions, please refer to our websites: www.justgoholidays.com/about-us/terms

www.omegabreaks.com/about-us/terms

www.nationalholidays.com/booking-conditions

19. APPLICABLE LAW AND JURISDICTION

This contract and all matters arising out of it will be governed by English law and will be subject to the exclusive jurisdiction of the courts of England and Wales.

Trading as: Just Go! Holidays, National Holidays & Omega Breaks

BOOKING CONDITIONS FOR HOLIDAYS BY AIR

We are Just Go Holidays Ltd, trading as Just Go! Holidays, National Holidays and Omega Breaks under ATOL number 10889.

1. YOUR FINANCIAL PROTECTION: When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable)

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

We comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. We are responsible for the proper performance of the holiday and for providing assistance if you are in difficulty. Your key rights under the Regulations will be detailed in the package to be provided prior to booking.

2. HOLIDAY BOOKING & PAYMENT: When a booking is made, the lead name on the booking confirms that he or she is aged 18 or over and has the authority to accept and does accept on behalf of all those travelling with us the terms of these booking conditions. You must pay a deposit at the time of booking or the full price if you book after the balance due date. For travel within 10 weeks of departure we require full payment at the time of booking. Once you confirm to our reservations agent that you agree to the flight details being offered and you clearly give us the passenger names exactly as they are on the passports of those travelling, the booking will be confirmed with the airline, a contract is formed between us and cancellation/amendment charges will immediately apply. Most airlines only have flights on sale 9-10 months before departure. If you book before flights are on sale we will advise you of this, take a deposit, issue an invoice and ATOL certificate therefore forming a contract between us on the basis that the actual flight details and final price will be advised when flights are released for sale by the airline. We will contact you again with the flight timings and up to date pricing and your agreement to proceed at this point will mean the booking is confirmed and cancellation/amendment charges will immediately apply.

Deposits per person and the balance due dates (the period before the departure date on which your full balance normally becomes due) are:

Holiday Type	Deposit	Balance Due
Omega London breaks and attractions Just Go Holidays SuperValue Northern Lights Flights National Holidays Showtime and Events National Holidays Sporting Breaks	Full Payment	Full Payment

National Holidays UK Just Go Holidays UK National Holidays SuperValue and Themed (Family Fun)	£85	8 Weeks

Just Go Holidays and National Holidays Europe, Ireland, Channel Islands and IoM	£125.00	10 Weeks
Heritage & Historic Houses	£125.00	10 Weeks

Just Go Holidays & National Holidays Europe 14+ Days Just Go Holidays & National Holidays Flights USA/ Worldwide holidays	£300.00 £750.00	10 Weeks 100 days

We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out.

For UK, Europe, Ireland & Channel Islands holidays:

Date Cancellation received	Cancellation Charge
More than 10 weeks before departure Less than 10 weeks before travel	Loss of Deposit 100% of total price

Date Cancellation received

Cancellation Charge

More than 10 weeks before departure

Less than 10 weeks before travel

Loss of Deposit

100% of total price

For USA/Worldwide holidays:

Date Cancellation received

Cancellation Charge

More than 100 days before departure

Less than 100 days before travel

Loss of Deposit

100% of total price

Upon cancellation you must return to us any tickets or vouchers you have received at your own expense.

You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Claims must be made directly to the insurance company concerned.

4. HOLIDAY ALTERATION BY YOU: Should you wish to make changes to your booking, please advise us as soon as possible. Whilst we cannot guarantee changes can be made to your booking, we will endeavour to meet requests if possible. For flight booking changes in all circumstances the airline will charge an amendment fee plus potentially an increase to the relevant fare and you will have to pay these fees. Additionally, we will charge a fee of £25 per booking to contribute towards the administration costs of arranging the change. Other changes after the balance due date will incur cancellation charges. Event and concert tickets are always non-changeable and non-refundable.

You may transfer your booking to somebody else but that person must satisfy all the conditions of the holiday and you must inform us by letter or email no less than 7 days before departure and a £25 fee will also apply. Other changes after the balance due date will incur cancellation charges. Please note that if you change your booking to another person, some aspects of it such as flight tickets may not be transferable without paying a significant fee or effectively rebooking the airline seat at the fare applicable on the date the change is made.

5. ALTERATIONS AND CANCELLATIONS BY US: Occasionally, we may have to make changes and correct errors both before and after bookings have been confirmed. We may also have to cancel confirmed bookings. Whilst we endeavour to avoid changes and cancellations, we must reserve the right to make changes before departure or cancel your booking. Most changes are minor in nature and do not significantly alter the holiday you have booked and you agree that we can make those changes unilaterally. We will tell you if we have to make an insignificant change but we will not pay you compensation or offer alternative options. Examples of an insignificant change are a change of seat number, an itinerary/excursion change such as change of day, destination or transport method, a change of accommodation to a similar or better standard, closure or removal of a hotel facility e.g. swimming pool.

Occasionally we may have to make a significant change to the main characteristics of the travel services that make up your package holiday. Examples of a significant change include but are not limited to: a change of outward departure point, a significant change in itinerary, resort area – unless it remains in a suitable location for our tour itinerary, or change of accommodation to that of a lower category for the whole or the majority of your holiday. For significant changes and cancellations, if there is time to do so before departure, we will offer the following options:

(a) Accepting the changed arrangements.

(b) Transferring to an alternative holiday of a similar standard to that originally booked if we are able to offer you one.. If this holiday is cheaper than the original one, we will refund the price difference.

(d) Cancelling or accepting the cancellation in which case you will receive a full and prompt refund of all monies you have paid to us.

Where we are prevented from performing the contract because of unavoidable and extraordinary circumstances we will provide you with a full refund but will not be liable to pay any compensation.

In some cases holidays arranged by us may operate subject to there being a minimum number of persons required. In the event that minimum numbers have not been reached, we reserve the right to cancel your holiday and refund all monies paid. We promise not to cancel for this reason within 21 days of departure and we will not pay any compensation in this event.

If you are travelling on a tour which includes a concert or event, we cannot accept responsibility for the non-appearance or the cancellation or curtailment of any event, artist, performer, or performance; our responsibility is to provide you with a ticket for the concert or event. Should such a situation arise, your holiday arrangements will still proceed, and we will not always be in a position to advise you of such an occurrence before you travel. Such occurrences will not constitute a significant change to your holiday arrangements; therefore, holiday transfer or cancellation will not be permitted without paying our normal charges for doing so and we regret no refunds, compensation or expenses will be payable.

6. PRICING POLICY: Holiday prices including flights will be subject to fluctuation, any increases will be notified to you at the time of booking after which the price will be guaranteed. All brochure prices are quoted in pounds sterling. The prices apply at the time of publishing and may change before you make your booking. Save where stated otherwise, holiday prices are per person and are based on two people sharing the accommodation. We reserve the right to make changes and correct errors in advertised prices any time before your holiday is confirmed. We will advise you of any errors of which we are aware and of the applicable price at the time of booking. Many local towns and cities throughout Europe have introduced new tourist taxes which we will incorporate into our package prices unless specifically stated when you may have to pay these directly during your tour.

We reserve the right to increase the price of your holiday contract by way of a surcharge (i) if the price of carriage of passengers increases resulting from the cost of fuel or other power sources; or (ii) if the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports increases; or (iii) due to fluctuations in the currency exchange rates relevant to the package. We will always bear the first 2% of any such increase.

If any surcharge is greater than 8% of the cost of your holiday excluding insurance premiums and any amendment charges, we will communicate the options to you either through email or letter, with a reminder if necessary. If you exercise the right to cancel, we must receive written notice within 20 days of the date of the surcharge invoice.

8. ITINERARY CHANGES: It may be necessary sometimes at short notice, to make changes to an itinerary due to weather, traffic and road conditions. Regrettably aircraft, coaches or ships do occasionally break down or certain facilities on board an aircraft, coach or ship may become faulty. Reasonable efforts will be made to rectify such issues as quickly as possible. In some instances it may be necessary to replace the transport method which cannot be repaired. We cannot accept any responsibility for delays or changes to the itinerary caused by any form of breakdown.

9. FLIGHTS: We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings and types of aircraft shown in the brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets which will be dispatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched – we will contact you as soon as possible if this occurs. Please note we cannot confirm specific aircraft seats. We recommend you check-in 1.5 hours prior to departure for UK domestic flights, 2.5 hours prior for European flights and 3.5 hours for Worldwide flights.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you a fixed amount of compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004- the Denied Boarding Regulations of 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make payment to you in relation to the Denied Boarding Regulations. If the airline does not comply with these rules you should complain to the Aviation Consumer Advocacy Panel which is part of the Civil Aviation Authority - details can be found at www.caa.co.uk. Please note that in accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight. Please note that extended delays to flight departures that are caused by events beyond the airline’s control, such as air traffic control delays, weather issues and technical problems with aircraft will not entitle you to compensation under the Denied Boarding Regulations.

10. TRAVEL DELAY: If EU or UK airline flights operating from an EU or UK airport are cancelled or delayed, airlines normally have an obligation to assist you. Dependent upon the length and nature of the delay, these obligations include providing you with meals and hotel accommodation, assuming always that those services are available. If the airline fails to provide these services and you have to make payment yourself then most holiday insurance policies would normally include cover. Under no circumstances would we be liable for such costs should they arise.

11. HOLIDAY INSURANCE: It is a condition of booking a holiday with us that you take out a comprehensive travel insurance policy either through us or purchase an alternative policy that provides at least the same level of cover as provided by the policy that is available through us. We have arranged comprehensive cover with Towergate which is detailed in our brochure and on the website. If you choose not to opt for the travel insurance we offer and take out insurance that is for any reason inadequate and does not provide at least the same level of cover, we shall not be liable for any costs incurred by you as a result. Further, you agree to indemnify us in relation to any costs, expenses or other losses we incur or suffer as a result of your failure to purchase insurance in accordance with this clause.

12. COMPLAINTS PROCEDURE: It is imperative that if you are unhappy about any aspect of your holiday, you raise the matter IMMEDIATELY with the coach driver, tour manager (if applicable) or accommodation provider. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint, we cannot take steps to investigate and rectify it at the time. Our contact number for unresolved complaints is our office number on 01242 265742 (open Mon-Fri 9am -530pm). We will take into account the date you first drew the problem to the attention of our driver, tour manager, supplier or ourselves when responding to any subsequent complaint and it may affect your rights under these Terms & Conditions. If you fail to follow this procedure we cannot accept responsibility, when we have been deprived of the opportunity to investigate and rectify the problem. If the matter cannot be resolved immediately, you must write to/email the Customer Contact Department via the on-line form on our website, quoting your booking reference and the details of your complaint so that we may commence an investigation. You must send your written complaint to us within 14 days of returning home. We will always try and resolve the matter fairly and amicably but should this not be possible then you may, if you wish, pursue the matter with BCH/ABTOT who have an Alternative Disputes Resolution Scheme and full details are available from them at ABTOT 117 Houndsditch, London EC3A 7BT. This scheme does not apply to claims that arise mainly in respect of physical injury or illness or the consequences of any illness or injury. It can only be used if all reasonable avenues of resolution and compromise have failed.

13. OUR LIABILITY TO YOU We are responsible for the performance of the travel services included in your holiday contract. You must tell us without undue delay of any lack of conformity to the holiday contract that you perceive during the performance of a travel service. If any of the travel services are not performed in accordance with the package travel contract, you may be entitled to a price reduction or compensation or both.

(i) Attributable to you or a member(s) of your party; or

(ii) Attributable to a third party unconnected with the provision of the travel services included in the package travel contract and is unforeseeable or unavoidable; or

(iii) Is due to unavoidable and extraordinary circumstances.

14. PASSENGERS WITH HEALTH CONSIDERATIONS: Please note, our holidays may not be suitable for people with certain disabilities, dietary requirements or medical conditions. If you have a disability, we would be happy to arrange assistance at airports however, aircraft, coaches and trains etc can be difficult to get on and off and some of our hotels do not offer ground/lower floor accommodation or lifts/easy access. You must tell us if any member of your party suffers from any disability or pre-existing medical condition which may affect their or other people’s holidays – you must provide full written details at the time you book the holiday including any specific requirements that person has. Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey, you should consult your GP if you or a family member has ever experienced this. We reserve the right to request a doctor’s certificate confirming fitness to travel. Additionally at the time you book the holiday you must provide written confirmation that all assistance the disabled person requires will be provided by you. In view of the nature of our holidays, we regret we must reserve the right to decline any bookings whenever we feel unable to accommodate the needs of any particular client or where, in our opinion, the medical condition or disability of the client concerned is likely to have a significant effect on other clients taking the same holiday. If any passenger requires personal assistance then a companion or carer who is able to look after you, must travel with them and they will have to pay for a holiday. Drivers, tour managers or hotel staff are unable to provide such assistance. We further reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time of booking.

15. PASSENGER BEHAVIOUR: We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. Both we and our suppliers will not tolerate anti-social behaviour. If you are abusive, disruptive, make racist, sexist or homophobic comments or behave in a way that could cause damage or injury to others, especially through drunkenness, or affect others’ enjoyment of their holiday or cause damage to property, we have the right to terminate your contract with us and we will have no further obligation or liability to you. Should you contravene acceptable behaviour standards at any hotel they have the right to remove you from the building, in this situation you will have no recourse to us and alternative accommodation will be at your own cost. At this point you will also be removed from the tour and must make your own way home. We will not entertain any refund requests in these circumstances and you will be banned for life from travelling with us again. The driver or other authorised official is entitled to refuse boarding if, in their opinion, you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges, if the refusal is on your return journey, we have the right to terminate our contract with you. Any charges levied for any damage caused to suppliers’ property will be your responsibility.

16. OTHER TERMS: On our holidays you are subject to the following requirements:

(a) You may not bring a pet or any other animal on one of our holidays.

(b) Please show consideration by ensuring any audio device does not disturb other passengers.

(c) You are responsible for ensuring that you are at the correct departure airport at the correct time in plenty of time to check-in, in accordance with the airlines conditions, as we cannot be liable for any loss or expense suffered clients because of their late arrival at any departure point.

(e) We will advise you of the luggage allowance included in your flight ticket and confirm any extra allowance you may have chosen to purchase. It is your responsibility that your luggage is within these limits or to pay the excess directly to the airline at the check-in desk.

(f) As with all personal items, it is your responsibility to ensure your suitcase is checked in for the flight and you receive airline receipts for them. Luggage lost in transit will be the responsibility of the airline with whom you must liaise directly to gain repatriation with it. On board transfer coaches etc, it is your responsibility to make sure you see the driver place your luggage into the coach. We cannot accept responsibility for any misplaced or damaged luggage.

(g) In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists. These regulations are subject to change and our customers are responsible for complying with entry and current health requirements. If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling. You are also advised to refer to the Department for Health leaflet “Health Advice for Travellers” and check the latest travel advice including safety, security, entry requirements and travel warnings at www.gov.uk/foreign-travel-advice.

(h) Smoking, including electronic cigarettes and the consumption of alcohol is not allowed on coaches operating our holidays. If you ignore this rule and thereby cause inconvenience, distress or disappointment to other passengers, you may be asked to leave.

(i) Where the information contained in our brochure is changed or additional information given, due to information supplied by a passenger, for any reason, the passenger must ensure that the information which they provide us is confirmed to them in writing. No responsibility will be accepted for any loss, damage or disappointment if this procedure has not been followed.

(j) Some excursions are included in the price and refunds cannot be made for passengers unable to participate in these excursions for whatever reason.

(k) Admission fees to buildings, grounds, etc., guided tours and use of leisure facilities are not always included in the price of the holiday.

(l) Journeys on heritage railways cannot be guaranteed to operate under steam regardless of how we describe or depict them.

(m) Some hotel facilities and entertainment may be withdrawn for routine maintenance or subject to seasonal availability and provision of the facilities cannot be guaranteed.

(n) We do not consider our type of air holidays suitable for children under five years of age. Unfortunately, due to our keen prices, we are unable to offer any child discounts. Any passengers under the age of 18 must be accompanied by an adult.

(o) On our holidays any tour commentaries will be provided orally in English.

(p) It is essential that your luggage has a label affixed to it stating your name.

Please note that coach drivers are not insured to assist you with your luggage and therefore any assistance given to you by your driver is at your own risk.

17. PRIVACY POLICY: We comply with the GDPR 2018 and the Data Protection Act 2018. When you interact with us and make a booking, we will collect your personal data. Our Privacy Policy explains in detail the types of personal data we may collect about you and will also explain how we will store, use and keep it safe. Just Go Holidays Ltd are committed to protecting your privacy and we therefore ask that you read the policy so that you are fully informed about how we will use your data. A copy is available at www.justgoholidays.com/about-us/privacy-policy or www.nationalholidays.com/privacy or www.omegabreaks.com/about-us/privacy-policy or we are happy to post a copy to you upon request. Should you have any queries or concerns at any time, please contact our Data Protection Officer at dpo@justgoholidays.com or dpo@nationalholidays.com or dpo@omegabreaks.com or write to The Data Protection Officer, Just Go Holidays Ltd, 1st Floor, 111 High Street, Cheltenham, GL50 1DW.

18. EMERGENCY CONTACT: The emergency contact details for Just Go Holidays is 0333 321 9939, for National Holidays 0333 234 2499 and for Omega Breaks 0330 013 0098.

Just Go! Holidays, National Holidays and Omega Breaks are trading names of Just Go Holidays Limited, registered office 1st Floor, 111 High Street, Cheltenham, GL50 1DW.

Publication Date: December 2022

For the latest applicable terms and conditions, please refer to our websites: www.justgoholidays.com/about-us/terms or www.nationalholidays.com/booking-conditions or www.omegabreaks.com/about-us/terms.

19. APPLICABLE LAW AND JURISDICTION

This contract and all matters arising out of it will be governed by English law and will be subject to the exclusive jurisdiction of the courts of England and Wales.