Combining hotel transfers
We sometimes need to combine transfers to and from your hotel. We always try to keep any wait to a minimum, but you may be asked to wait at the airport for up to an hour, while other incoming flights arrive, before the transfer to your hotel. Similarly, we may need to transfer you back to the airport up to three hours before your flight home departs.
Special requirements
If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.
Disabled access
The majority of our tours involve a certain amount of walking, including a short walk from the coach stop to the town, attraction or venue you're visiting. If you are bringing a wheelchair, please let us know at the time of booking so that appropriate arrangements can be made.
Itinerary changes
Occasionally, for operational reasons, we may have to change the order of the excursions on your holiday. The final day-by-day itinerary will be confirmed on your Final Travel Documents, which you will receive approximately three weeks prior to your departure.
Changes to your hotels
Should circumstances require, we reserve the right to accommodate you in alternative hotels, of a similar standard, nearby. Full details of your hotels will be sent with your Final Travel Documents.
Italian hotel room tax
Some regions of Italy have introduced a room tax of between 1€ and 3€ per person per night, payable directly by the guest to the hotel on check-out. You will be advised by your tour manager in resort if a particular hotel is implementing this charge.
Meals in Italy
Guests on half-board arrangements will be served a three-course evening meal, and can expect a first course of traditional pasta or soup, a main meat or fish course accompanied by one or two types of vegetable, and a simple dessert of fruit, cake or Italian ice cream. Breakfasts will usually consist of bread rolls, jam, cereal, ham, cheese, fruit juice, tea and coffee. Menus will vary from hotel to hotel, but choice will be more limited than in a normal restaurant. In some instances, individual guests who have booked with the hotel independently may be offered a different menu from those who are staying at the hotel as part of a package tour.
Entrance fees
Since some attractions visited offer free admission to visitors at certain times of year, we do not include entrance fees. These will be payable locally where applicable. This applies to excursions that are included in the price of your holiday and to excursions booked as optional extras.
Foreign Office Travel Advice
Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.
Airport development fees
An Airport Development Fee has been introduced at a few UK Airports. You will be required to pay this charge at the following airports prior to checking in for your flight: Blackpool, Durham Tees Valley, Newquay and Norwich. The amount varies from airport to airport, but it is generally between £5 and £10 per person. Please visit the airport's website for further information.
Hotel transfer times
The transfer time from the airport to your hotel is approximately one hour 30 minutes from Milan Malpensa and two hours from Bergamo.
Terms and conditions
10% Offer applies to new bookings only on European and UK holidays (also includes 'make your own way' and holidays by Eurostar) and river cruises booked between 4th January and 31st January 2021 inclusive. The Offer does not apply to holidays with late availability pricing and cannot be combined with any other concession. Prices shown when booking do not include the discount which will be applied to your booking once the promo code OFFER10 has been entered and will be confirmed before purchase. The discount applies to your final holiday price (excluding holiday insurance) at the time of booking. The Offer is subject to availability and may be withdrawn at any time.