Combining hotel transfers

We sometimes need to combine transfers to and from your hotel. We always try to keep any wait to a minimum, but you may be asked to wait at the airport for up to an hour, while other incoming flights arrive, before the transfer to your hotel. Similarly, we may need to transfer you back to the airport up to three hours before your flight home departs.

Special requirements

If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.

Disabled access

The majority of our tours involve a certain amount of walking, including a short walk from the coach stop to the town, attraction or venue you're visiting. If you are bringing a wheelchair, please let us know at the time of booking so that appropriate arrangements can be made.

Itinerary changes

Occasionally, for operational reasons, we may have to change the order of the excursions on your holiday. The final day-by-day itinerary will be confirmed on your Final Travel Documents, which you will receive approximately three weeks prior to your departure.

Changes to your hotels

Should circumstances require, we reserve the right to accommodate you in alternative hotels, of a similar standard, nearby. Full details of your hotels will be sent with your Final Travel Documents.

Italian hotel room tax

Some regions of Italy have introduced a room tax of between 1€ and 3€ per person per night, payable directly by the guest to the hotel on check-out. You will be advised by your tour manager in resort if a particular hotel is implementing this charge.

Meals in Italy

Guests on half-board arrangements will be served a three-course evening meal, and can expect a first course of traditional pasta or soup, a main meat or fish course accompanied by one or two types of vegetable, and a simple dessert of fruit, cake or Italian ice cream. Breakfasts will usually consist of bread rolls, jam, cereal, ham, cheese, fruit juice, tea and coffee. Menus will vary from hotel to hotel, but choice will be more limited than in a normal restaurant. In some instances, individual guests who have booked with the hotel independently may be offered a different menu from those who are staying at the hotel as part of a package tour.

Entrance fees

Since some attractions visited offer free admission to visitors at certain times of year, we do not include entrance fees. These will be payable locally where applicable. This applies to excursions that are included in the price of your holiday and to excursions booked as optional extras.

Foreign Office Travel Advice

Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.

Hotel transfer times

The transfer time from the airport to your hotel is approximately one hour 30 minutes from Milan Malpensa and two hours from Bergamo.

Itinerary changes

In November, the lake cruise and Villa Balbianello Gardens are replaced by a visit to Como Town with a ride on the Como-Brunate funicular. 

Airport development fees

An Airport Development Fee has been introduced at a few UK Airports. You will be required to pay this charge at the following airports prior to checking in for your flight: Blackpool, Newquay and Norwich. The amount varies from airport to airport, but it is generally between £5 and £10 per person. Please visit the airport's website for further information.

Travelling to Europe

Rules may have changed since you last travelled to European Union countries and Iceland, Liechtenstein, Norway and Switzerland. The following are useful guidelines which will help you prepare for your next adventure. Note that these new rules do NOT apply when travelling within the United Kingdom or to the Channel Islands, the Isle of Man or the Republic of Ireland. You do require government issued ID when travelling by air though.

Passport - Your passport must meet two requirements to travel to an EU country and to Switzerland, Norway, Iceland and Liechtenstein. It must be less than 10 years old on the day you return home – please check the 'date of issue' and valid for at least 3 months after the day you return home – please check the 'expiry date'. These rules do not apply to travel to Ireland where you can continue to use your passport as long as it’s valid for the length of your stay.

Visa - If you’re a tourist, you do not need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland. You’ll be able to stay for up to 90 days in any rolling 180-day period. Different rules will apply to Bulgaria, Croatia, Cyprus and Romania; if you visit these countries, visits to other EU countries will not count towards the 90-day total. Travel to Ireland will not change and stays there will not count towards the 90-day total.

European Travel Information & Authorisation System (ETIAS) - Towards the end of 2022, it is likely that non EU citizens will be required to apply online for an authorisation to visit most European countries. The current details suggest there will be a charge of €7 per person and the authorisation will be valid for all trips made to the EU in a three year period from issue. We will advise you of confirmed details prior to your tour’s departure.

Border Control - At border control, you may need to show proof of your return journey - your travel documentation issued by us will be sufficient for this. You will also need to use separate lanes from EU, EEA and Swiss citizens if manual checks are required.

Healthcare Cover - You should always get appropriate travel insurance with healthcare cover before you go abroad which covers pre-existing conditions. You should understand the terms and conditions of your travel insurance and be happy with its cover for healthcare and travel disruption. Newmarket sell a comprehensive travel insurance policy. Ask our travel consultants for more information. You should also apply for a UK Global Heath Insurance Card (GHIC) which lets you get urgent state healthcare in Europe at a reduced cost or sometimes for free. Note GHIC is only valid in EU countries and not in Iceland, Liechtenstein, Norway and Switzerland.

Mobile Roaming - Roaming charges are applied by some UK providers when visiting the EU, Iceland, Liechtenstein, Norway and Switzerland. Prior to travel, please do check with your phone operator for the most up to date information.